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Preliminary Auditions: October 12-13, 2025
Semifinal Auditions: October 13, 2025
Final Auditions: October 14, 2025
The audition will take place at the North Carolina Symphony’s home, Meymandi Concert Hall, in downtown Raleigh. All rounds will be screened. Musicians taking this audition should only do so with the intention of accepting the position if it is offered.
The repertoire list can be found here. Please check frequently as it is subject to change.
Please click here to submit your application for this audition. We will be in touch with more information around the application deadline.
Please direct all audition communications to auditions@ncsymphony.org.
Applications must be received by September 1, 2025.
The 2025/26 season is 40 weeks, plus 18 optional summer services at the position per-service rate. The minimum salary for section position is $1,788.69/week ($71,547.60 annual/40 wks, plus EMG and Ancillary payments). Benefits include 9% employer retirement contribution – 403 (b), medical, life and instrument insurance.
Intended employment to begin in January 2026, or at the earliest mutually agreed upon date.
Preliminary Auditions: November 9-10, 2025
Semifinal Auditions: November 10, 2025
Final Auditions: November 11, 2025
The audition will take place at the North Carolina Symphony’s home, Meymandi Concert Hall, in downtown Raleigh. All rounds will be screened. Musicians taking this audition should only do so with the intention of accepting the position if it is offered.
The repertoire list can be found here. Please check frequently as it is subject to change.
Please click here to submit your application for this audition. We will be in touch with more information around the application deadline.
Please direct all audition communications to auditions@ncsymphony.org.
Applications must be received by September 29, 2025.
The 2025/26 season is 40 weeks, plus 18 optional summer services at the position per-service rate. The minimum salary for section position is $1,788.69/week ($71,547.60 annual/40 wks, plus EMG and Ancillary payments). Benefits include 9% employer retirement contribution – 403 (b), medical, life and instrument insurance.
Intended employment to begin in January 2026, or at the earliest mutually agreed upon date.
THE POSITION
The Director of Ticketing & Patron Services is responsible for leading and managing ticketing operations for a $5M+ and growing ticketing operation, ensuring exceptional customer service. Utilizing data-driven sales approaches, the Director will collaborate across all departments to support institutional objectives and enhance the overall ticketing experience for patrons. The Director brings vision, innovation, and fluency in ticketing technology to optimize workflows, modernize systems, and elevate the patron experience across all platforms and venues.
This position oversees a team of full- and part-time staff and works closely with venue box offices and house management teams statewide to ensure consistent, high-quality service from ingress to egress. As a visible and public-facing leader, the Director frequently interacts with patrons, board members, VIPs, sponsors, and volunteers, and plays a critical role in shaping the overall patron journey.
MAJOR RESPONSIBILITIES
TICKETING OPERATIONS MANAGEMENT AND PATRON LOYALTY: 70%
• Cultivate a service culture that prioritizes learning, innovation, and exceptional customer care.
• Direct hiring, training, and supervision of all Box Office staff.
• Research, develop, and implement process improvements for ticketing, box office, and customer service operations.
• Ensure all customer-facing ticketing information is accurate, clear, and consistent across platforms.
• Supervise event setups, oversee seating manifests, and reconcile any discrepancies between ticket sales and finance.
• Respond promptly to customer and internal inquiries and resolve service issues.
• Oversee multiple concurrent projects, meeting deadlines while maintaining clear communication with stakeholders.
• Recommend and implement scalable technology solutions to enhance customer service and operational efficiency.
• Oversee volunteer concert greeters and related projects.
AUDIENCE DEVELOPMENT AND SALES: 20%
Drive annual statewide earned income and audience growth by meeting new-to-file, retention, and loyalty goals.
• Use data-driven insights to inform marketing and sales strategies.
• Monitor ticket inventory, including subscription seating, holds, and release schedules.
• Implement dynamic pricing strategy decisions.
OTHER RESPONSIBILITIES: 10%
• Provide daily reporting towards the achievement of goals.
• Perform other responsibilities or assignments as required, including evening and weekend concert duty across the state.
CANDIDATE REQUIREMENTS
• Minimum of five years’ experience in a senior box office or ticketing leadership role, preferably within a performing arts or cultural institution
• Advanced, hands-on expertise with ticketing systems (with preference for Archtics and Ticketmaster)
• Strong knowledge of ticketing technology and an active interest in emerging trends and innovations in the sector
• Proven success in supervising staff and managing high-volume ticket sales operations
• Demonstrated experience and success with customer service programs and data management
• Demonstrated ability to manage multiple projects simultaneously, balancing priorities and deadlines with strong organizational and problem-solving skills
• Experience with project management
• Excellent oral and written communication skills, with a collaborative, team-oriented approach
• Ability and willingness to work evenings and weekends for concert duty across the state
• Proficiency in Microsoft Word, Excel, OneDrive, Outlook, and PowerPoint
• Valid North Carolina driver’s license and ability to travel statewide
• Bachelor’s degree required
OTHER CONSIDERATIONS:
• This is a full-time salaried position based in the Triangle region of North Carolina. The benefits package includes health insurance through Blue Cross and Blue Shield of North Carolina, long-term disability coverage, life insurance, an employee assistance program and voluntary vision and dental insurance. Enrollees in our optional 403(b) retirement plan receive an employer match and our Health Savings Account offering provides a bi-annual employer contribution.
• Because driving between worksites and to various locations may be a central function of the position, administrative staff must maintain a valid driver’s license and have reliable transportation.
• Applicants must be authorized to legally work in the United States.
TO APPLY:
Please email cover letter and résumé to:
Emma Wall, Assistant VP of Marketing & Sales
ewall@ncsymphony.org
No phone calls please.
(up to 24 hours per week)
THE POSITION
We are seeking a part-time Box Office Associate to provide exceptional patron service and ensure smooth, efficient box office operations. This role supports all ticketing activities, helping to maximize sales while maintaining the highest standards of professionalism and customer care.
MAJOR RESPONSIBILITIES
In this multi-faceted role, you will:
• Process ticket orders in person, by phone, mail, fax, and online.
• Manage ticket exchanges, identify cross-sell and up-sell opportunities to increase revenue.
• Assist with group sales, promotional offers, renewals, and outreach to meet earned income goals.
• Support Box Office Management with front-of-house set-up and event oversight.
• Follow established cash-handling procedures and reconcile daily transactions.
• Handle all transactions with accuracy, security, and discretion when managing confidential information.
• Perform general administrative duties such as filing, photocopying, and other tasks as assigned.
CANDIDATE REQUIREMENTS
The ideal candidate will bring:
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines with accuracy and enthusiasm.
• Experience handling cash, preferably in a box office environment.
• Excellent verbal and written communication skills.
• Comfort making outbound calls to sell tickets.
• A motivated, team-oriented mindset, with initiative to own projects while seeking guidance when needed.
• Proficiency in Microsoft Office Suite.
• Flexibility to work evenings, weekends, statewide travel, and non-traditional business hours.
• A commitment to delivering exemplary customer service, with the ability to stay positive, adaptable, and solutions-focused under pressure.
• Experience with ticketing systems (preferred).
OTHER CONSIDERATIONS:
Applicants must be authorized to legally work in the U.S. and independently maintain such authorization. NCS is unable to sponsor or to assume sponsorship of an employment visa.
Because driving between worksites and to various locations may be a central function of the position, administrative staff must maintain a valid driver’s license and have reliable transportation.
The North Carolina Symphony values diversity in backgrounds and experiences. Individuals are encouraged to apply even if they do not meet every requirement. We expect that the ideal candidate will exhibit many of the listed requirements, skills, and competencies. We also consider a combination of experience, proficiency, and transferrable skills when considering a position submission.
This part-time flexible hours (up to 24/hrs. per week) is based in the Triangle region of North Carolina. The rate of pay is $17/hr.
TO APPLY:
Please email cover letter and résumé to:
Emma Wall, Assistant VP of Marketing & Sales
ewall@ncsymphony.org
No phone calls please.
THE ORGANIZATION
The mission of the North Carolina Symphony is to be North Carolina’s State orchestra, an orchestra achieving the highest level of artistic quality and performance standards and embracing its dual legacies of statewide service and music education.
Founded in 1932, the North Carolina Symphony (NCS) is a vital and honored component of North Carolina’s cultural life. Led by Grammy Award-winning Music Director Carlos Miguel Prieto, the professional musicians of the orchestra serve the 100 North Carolina counties each year, with more than 300 concerts, education programs, and community engagement offerings reaching adults and schoolchildren—in large and small communities—and in concert halls, auditoriums, gymnasiums, restaurants, clubs, and outdoor settings. NCS is proud to expand access to audiences around the globe through concerts and educational offerings available through the digital space.
NCS’s state headquarters venue is the spectacular Meymandi Concert Hall at the Martin Marietta Center for the Performing Arts in downtown Raleigh. The Symphony’s service across the state includes series in Chapel Hill, Wilmington, New Bern, and Moore County, as well as the Summerfest series at its summer home, the outdoor Koka Booth Amphitheatre in Cary. NCS brings some of the world’s greatest talents to North Carolina and embraces home-state artists from classical musicians to bluegrass bands, creating live music experiences distinctive to North Carolina. NCS is dedicated to giving voice to new art and has presented more than 50 U.S. or world premieres in its history.
Committed to engaging students of all ages across North Carolina, NCS leads one of the most extensive education programs of any symphony orchestra in the country—serving over 150,000 students each year. In alignment with the curriculum set by the North Carolina Department of Public Instruction, the Symphony provides training and resources for teachers, sends small ensembles into classrooms, and presents full-orchestra in-person and online Education Concerts that bring the fundamentals of music to life. Music Discovery for preschoolers combines music with storytelling, and at the middle and high school levels, students have opportunities to work directly with NCS artists and perform for NCS audiences.
The North Carolina Symphony is an equal opportunity employer. Employment decisions are based solely on the individual’s qualifications, merit, experience, and performance. NCS is proud to be a partner orchestra of the National Alliance for Audition Support.
THE AREA
The Symphony’s home base of Raleigh is the state’s capital, located in the Piedmont (central) region of North Carolina. Raleigh is the largest city in a 3,500 square mile Metropolitan area known as the Triangle (Raleigh / Durham / Chapel Hill) and is among the fastest-growing cities in the US. Raleigh is located approximately 140 miles from the Appalachian highlands and 130 miles from the Atlantic Coast, making the ease of a day trip to the mountains or the beach a unique benefit of living here. Located within the area is Research Triangle Park, home to several corporate and regional headquarters: Fidelity Investments, Duke Health, IBM, Red Hat, SAS, GlaxoSmithKline, and Cisco all have large presences, to name a few.
The home of many creative and well-educated citizens, Raleigh has been lauded as a “Best City for Business and Careers” by Fortune magazine and a “Best Place to Live in America” by Money magazine. It provides its people and businesses with a world-class combination of economic vitality, low unemployment, tremendous educational opportunity, environmental quality, and exceptional quality of life. The park system offers a vast network of recreational greenway trails that connect neighborhoods, and the housing market continues to be strong compared to national averages.
Thirteen institutions of higher education provide affordable and premium educational opportunities for adult and extension classes and a well-educated citizenry of students, graduates, and faculty. The Triangle is also an area of tremendous resources where cultural and performing arts organizations thrive. Other major institutions include the North Carolina Museum of Art, North Carolina Museum of History, Carolina Ballet, North Carolina Opera, American Dance Festival, Ackland Art Museum, Nasher Art Museum, Marbles Kids Museum, North Carolina Museum of Natural Sciences, Morehead Planetarium, and Carolina Performing Arts at UNC-Chapel Hill. There are film, music, dance and crafts festivals, local theater groups, and touring Broadway shows.
The Triangle is also a vital sports center. It is host to the NHL’s Stanley Cup-winning Carolina Hurricanes, minor league baseball’s Durham Bulls, and the sports programs of ACC members Duke University, University of North Carolina at Chapel Hill, and North Carolina State University.